If you already have your appointment scheduled, please click below to download the New Patient Packet. Please complete these forms and bring them to your first visit. It would also be helpful to have a copy of your most recent x-rays. Your previous dentist can forward them to us, but you may be required to sign a release form.
If you need help finding us, see our transportation directions.
We have complied a list of Frequently Asked Questions below. If you don't see your concern addressed, or if you need clarification, please feel free to call us.
We do need to take x-rays because a visual examination does not show us the condition of the roots, the areas between the teeth where they touch each other, or the bone around your teeth. X-rays show us the health of the whole tooth. Without them, we cannot say conclusively that these areas are healthy.
We are very conservative when taking x-rays; we take only x-rays as needed to evaluate your teeth properly. We also use digital x-rays, which emit less radiation than traditional film x-rays did. Digital x-rays are also clearer and easier to read than film. It also allows us to easily share your x-rays with our colleagues if we ever need to refer you to a specialist.
CEREC ('Chairside Economical Restoration of Esthetic Ceramics') is a state-of-the-art CAD/CAM ('computer-aided design/computer-aided manufacturing') system that our office uses to create porcelain restorations. This includes all-ceramic crowns, veneers, bridges, inlays, onlays, and partial crowns for front and back teeth. The best part is everything is digital, and it's all done in one visit. There are no impressions, no temporary teeth, and no waiting for the lab work to come back. This system also allows us to prepare the tooth more conservatively than lab-fabricated crowns, so the patient retains more of the natural tooth structure.
Your time is valuable and CEREC allows us to complete your treatment in one visit, meaning more time doing what you love and less time in our chair!
Every benefit company decides on a fee for each dental procedure. Basically the dental benefit plan covers a percentage of each procedure, up to the designated (allowed) fee. The insurance company typically does not survey dentists before designating what “usual and customary” should mean. When a dentist makes a quote, the fee is based on a variety of factors, including the time it takes to perform a procedure, the materials used, and if any lab work is necessary.
The patient is responsible for the difference between what the dental practice charges and what the dental benefit plan pays (this difference is the patient’s co-payment). When a dental benefit plan says it will pay for a procedure at 100% coverage, it means 100% of the dental benefit plan's usual and customary fee. If they pay 100% of their fee, and there is still a balance left over, the patient is responsible for that co-payment. If the practice does not charge the patient for the co-payment, it is considered insurance fraud, and the office could lose its license to practice dentistry.
If you ever have any questions regarding billing, please don’t hesitate to contact us.
One company will provide dental benefit plans to many businesses. Employers may choose what level of dental coverage the company subscribes to. Therefore, in this example, your friend’s employer picked better coverage than your employer chose. Most human resources departments will give you a booklet that breaks down what and how much is covered. It’s important to familiarize yourself with your dental benefit plan.
We act as a liaison between you and the dental benefit plan; we do our best to help you but we cannot guarantee that the information we receive is completely reliable. The insurance company itself does not guarantee the information it gives us until it actually processes the claim.
We are a general dentistry practice and we do the bulk of the work that our patients need. Patients of all ages visit us, from children to the elderly. Our general dentists offer cosmetic procedures such as bonding, whitening, and veneers, and also offer short-term orthodontic treatment.
We also have two specialists on staff. Dr. Urdaneta is a prosthodontist who specializes in dental implants and full-mouth reconstructions. Dr. Park is a periodontist (gum specialist); he performs tissue grafts and gum surgeries as well as placing dental implants.
There are cases when we might refer a patient out to a specialist’s practice. In those cases we will refer you to a trusted colleague who specializes in the given issue.
We request patients give us 24 hour notice when cancelling so that we can maintain an efficient schedule. No one likes to wait at the doctor’s office; when a patient is late it causes all the patients afterward to be seen late. There are three circumstances when we charge for missed appointments:
Of course, we understand there are emergency situations. We are understanding of the circumstances and do not charge patients if they have a valid reason for missing an appointment.
Please call us right away. We have evening appointments four nights a week, and we have office hours every Saturday. We will do our best to see you as soon as possible. If you need us after hours, please call and leave a message on our voice mail. We always have a doctor on call to check the messages. Please be sure to leave your phone number so we can call you back.
Going to the emergency room is another option for dealing with dental emergencies. If you feel you need treatment immediately, please seek medical attention at the nearest hospital.
Please call us immediately to schedule an appointment with the dentist. To give the tooth the best chance of surviving the trauma, it is important to see your dentist within an hour of the accident. Handle the tooth by the top (crown), do not touch the pointed bottom (root). Touching the root of the tooth can damage cells that are necessary to reattach the tooth to the bone. Gently rinse the tooth in water to remove any dirt. Do not scrub the tooth! Place the clean tooth in your mouth; hold it between your cheek and gum to keep it moist. It is very important not to let the tooth dry out. If it is not possible to store the tooth in the mouth, wrap it in clean gauze and immerse it in milk or saline solution (the solution used for contact lenses).
If a baby tooth is knocked out, the tooth should not be replanted. The patient should be seen as soon as possible to make sure the tooth was knocked out completely and there are no remaining pieces.
There are different types of tooth fractures. Minor fractures (chipped teeth, for example) may be fixed by smoothing the tooth or through a simple restorative procedure. Moderate fractures involve damage to the enamel, tissue, and/or pulp of the tooth. This type of fracture may need a more extensive procedure to fix. Severe fractures usually mean that a tooth has been traumatized to the point where it cannot be saved. If you fracture a tooth, rinse with warm water and use an ice pack to reduce swelling. Take ibuprofen, not aspirin, for pain. Call us to schedule an appointment as this is a temporary measure until your dentist can see you to fix the tooth.
If you wear dentures and a tooth breaks or chips, wear your spare dentures until you can see your dentist. If you do not have a spare set and cannot see us soon, use super glue to glue the tooth or piece of tooth back into place. This is a temporary solution and will not solve the problem. You should still come in to see us even if you successfully glue the tooth into place. Only use super glue with dentures! Never try to glue a natural tooth or a part of a natural tooth back into place!
We sterilize and disinfect all clinical areas in between patients as per federal and state guidelines. Every surface is wiped to sterilize them. We use blue barrier tape or plastic bags to cover certain surfaces (such as the handles on the overhead lights). These methods disinfect the room at a medical level. We might clean our rooms a little differently than your previous dentist; it's really up to the individual dentist’s discretion if the room gets wiped or taped; we happen to do both. Following these universal precautions and guidelines ensures all our rooms are properly sterilized.
In light of the Covid-19 pandemic, we increased some of our normal precautions. Our clinicians now wear additional personal protective equipment over their normal gear. They are also using some new equipment - for example, we use high speed evacuation units that eliminate aerosols during dental procedures. We have also installed Molekule Air Purifiers in every operatory, the lobbies, and the staff rooms. These changes will remain in place as part of our standard operating procedures, regardless of the status of the pandemic.
This website represents our story in our own words. We do not use stock photos or content from big advertising agencies. The before and after pictures you see showcase treatment that our clinicians actually performed.
Please note that the information we present here is only meant to give a basic idea about general dentistry and the services we provide for our patients. This information is not intended as medical or dental advice or opinion. You should not use our website as a substitute for visiting your healthcare provider. Please consult your doctor or dentist regarding specific conditions.